Get in touch with Alexis at firstname.lastname@example.org.
Q- Is there a delivery or pick up fee?
A - There is no fee to pick up and drop off at our location in Burnsville. Pick ups and drop offs will normally happen Mondays-Wednesday. If you need to do this on different days please email about making arrangements. If you need delivery and pickup, please email information about your event and we will let you know availability and pricing.
Q - How does payment work?
A - If your event is more than 30 days out you will pay a 50% non-refundable fee to reserve the items for your date and then the final payment will be due within 7 days of your event after you have made any needed updates to your numbers. If it is less than 30 days out, you will pay the entirety of the non-refundable rental fee at the time of booking.
Q - Is there a lost/damage deposit?
A - Yes, all rentals will have a 10% damage deposit of the entire order prior to sales tax. If all items are returned undamaged and accounted for, the 10% will be refunded within 7 days of the rental items coming back into our possession.
Q - How will I be notified if I will be charged a lost/damage fee?
A - You will be notified within 3 days of the items coming back into our possession if something is lost or damaged so you can have the opportunity to find or replace the item yourself. If we do not have a resolution by 7 days past your event, the lost/damage fee will be assessed.
Q - How much is a lost/damage fee?
A - It depends on the item, but on average it is between 3-4x the cost of the rental item. For example, if you pay $2 to rent a votive, you may pay $6-8 to replace it.